Privacy Policy
Privacy Policy
Effective Date: 20 July 2026
At L & G Cosmetics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment information (processed securely by our payment provider)
- Order history
Technical Information
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support.
- Communicate with you regarding your purchases.
- Send order confirmations and shipping updates.
- Improve our website and services.
- Prevent fraud and enhance security.
- Comply with legal and regulatory obligations.
- Send promotional offers and newsletters (only if you have chosen to receive them).
3. Payment Information
L & G Cosmetics does not store your full payment card details.
Payments are processed securely through trusted third-party payment providers using encrypted technology.
4. Sharing Your Information
We only share your personal information when necessary to operate our business.
Your information may be shared with:
- Payment service providers.
- Courier and delivery companies.
- Website hosting providers.
- Technology and security service providers.
- Government or regulatory authorities where required by law.
We do not sell, rent, or trade your personal information to third parties.
5. Cookies
Our website uses cookies to:
- Improve website functionality.
- Remember your preferences.
- Analyse website traffic.
- Enhance your shopping experience.
You can disable cookies through your browser settings, although some website features may not function correctly.
6. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send you information about:
- New product launches
- Special promotions
- Exclusive offers
- Company updates
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Although we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure.
8. Your Rights
Subject to applicable law, you have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent for marketing communications.
- Object to certain processing of your personal information.
To exercise any of these rights, please contact us using the details below.
9. Retention of Information
We retain your personal information only for as long as necessary to:
- Fulfil your orders.
- Meet legal, tax, and accounting requirements.
- Resolve disputes.
- Enforce our agreements.
10. Third-Party Services
Our website may contain links to third-party websites or services.
L & G Cosmetics is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18 without the involvement or consent of a parent or legal guardian.
We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
L & G Cosmetics may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
L & G Cosmetics
Email: support@landgcosmetics.co.za
Website: https://landgcosmetics.co.za
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (SAST)
POPIA Compliance
L & G Cosmetics is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. We process personal information lawfully, transparently, and only for legitimate business purposes. If you believe your privacy rights have been infringed, you may contact us so that we can investigate and resolve your concern promptly.