Shipping & Returns Policy
Shipping & Returns Policy
Shipping & Returns Policy
Shipping & Returns Policy
Effective Date: 20 July 2026
Welcome to L & G Cosmetics. We are committed to providing a smooth shopping experience and ensuring that your order arrives safely and on time. Please read our Shipping & Returns Policy before placing your order.
Shipping Policy
Order Processing
- Orders are processed Monday to Friday, excluding public holidays.
- Orders are typically processed within 1–2 business days after payment has been confirmed.
- During busy periods, processing may take slightly longer.
Delivery
- We currently deliver throughout South Africa.
- Delivery times generally range between 2–7 business days, depending on your location.
- Rural or remote areas may require additional delivery time.
Shipping Fees
- Shipping costs are calculated at checkout based on your delivery address and the size or weight of your order.
- From time to time, L & G Cosmetics may offer free shipping promotions. These promotions will be clearly communicated on our website.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your delivery.
Delivery Address
Please ensure that your delivery address and contact details are accurate when placing your order. L & G Cosmetics cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
Damaged or Missing Parcels
If your parcel arrives damaged or if any items are missing, please notify us within 48 hours of receiving your order by contacting our customer support team. Please include your order number and photographs of the package and products where applicable.
Returns Policy
Eligibility for Returns
Due to the nature of cosmetic and personal care products, we can only accept returns under the following circumstances:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is expired upon delivery.
- The product remains unopened, unused, and in its original sealed packaging.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they are defective.
Return Request
To request a return, please contact us within 7 days of receiving your order. Include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging, if applicable.
Our team will review your request and provide further instructions.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to an error by L & G Cosmetics or the product is defective.
Exchanges
We only replace items that are defective, damaged, or incorrectly supplied. If you require an exchange, please contact us within 7 days of delivery.
Non-Returnable Items
The following items cannot be returned:
- Opened or used hair care products.
- Products with broken safety seals (unless defective).
- Products damaged through misuse or improper storage.
- Clearance or promotional items, unless defective.
- Gift cards, if offered.
Cancellations
Orders may only be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and must follow the returns process outlined above.
Contact Us
If you have any questions about shipping, returns, or your order, please contact us:
L & G Cosmetics
Email: support@landgcosmetics.co.za
WhatsApp: 071 832 5642
We are committed to resolving any concerns promptly and ensuring your satisfaction.